In the event that your tickets are lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).
Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us via our online contact form for information on whether you are entitled to receive a refund from the responsible party. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and NE Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue.